All settings
My Settings
Workspace
Platform
Workforce management for the floor — v1's adherence suite carries over here.
Reusable shift patterns (opening, closing, weekend) assigned per agent.
Scheduled vs actual status — the aux-state history this build already records is the data source.
Talk + wrap-up over available time, per agent and per queue, on the Reports wallboard.
Lands with the backend phase — status history is being captured today, so adherence reports start with real data.
Search conversations and contacts, or run a command