Reports

Right now

Open conversations

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Unassigned

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SLA at risk

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Resolved

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Median first response

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Calls logged

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Range

Last 7 days Last 14 days

Volume by channel

Conversations per day, stacked by channel

SLA attainment

First responses inside SLA · target 90%

Call outcomes

Dispositions logged in the range

Agent leaderboard

Workload for the range · open counts are live