Shifts & adherence

Workforce management for the floor — v1's adherence suite carries over here.

Shift templates

Reusable shift patterns (opening, closing, weekend) assigned per agent.

Adherence targets

Scheduled vs actual status — the aux-state history this build already records is the data source.

Occupancy reporting

Talk + wrap-up over available time, per agent and per queue, on the Reports wallboard.

Lands with the backend phase — status history is being captured today, so adherence reports start with real data.